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What You Need to Know Before You Open an Account

Our legal terms set out who can hold an account on 3999but, how jurisdiction and local law affect your access, and what rules govern your use of every service we run — from bKash deposits to live casino tables.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsData and cookie policyPolicy change notifications
3999but What You Need to Know Before You Open an Account
POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about how our legal terms apply to your account — or if you need to raise a dispute, request a data correction, or report a policy concern — our support team handles policy queries directly. You can reach us through the channels below. Response times for legal and account-policy matters may be longer than standard wallet support queries, so include your account reference number in your first message to avoid back-and-forth delays.

Live Chat Open the chat widget from your account dashboard. Quote your account number and describe the specific legal or policy concern so we can route it correctly.
Email Support Send your policy or account-eligibility query to our support address. Attach any relevant account screenshots or transaction references for faster resolution.
Account Help Centre The Help Centre inside your account lists specific policy articles. Use the search bar to find the term or condition relevant to your question before contacting us.
HOW WE HANDLE DATA

Account Security, Data Retention and Your Rights

We hold account data only for as long as it is needed to operate your account, meet any legal retention obligations, and resolve disputes. You can request a copy of the data we hold about you, or ask us to correct inaccurate details, by contacting support with your account reference. Cookies on 3999but track session behaviour and payment flow — you can manage cookie preferences through your browser settings, though disabling certain cookies may affect how your bKash or Nagad deposit screen loads.

Data Retention

We keep account records for the period required by applicable obligations. Once an account is closed and the retention period ends, personal data is deleted from active systems.

Cookie Policy

Session and payment-flow cookies are active when you use the platform. Browser-level controls let you limit non-essential cookies without losing core account functionality.

Account Security

Account login uses OTP verification sent to your registered mobile number. Never share your OTP with anyone — our team will never ask for it through chat or email.

Your Right to Correct

If any personal detail on your account is wrong — name, wallet number, contact info — submit a correction request through support with your account ID and the correct detail.

Common Questions About Our Legal Terms

These are the policy and eligibility questions we receive most often. If your question is not covered here, reach out via the support channels listed above with your account reference number.

Yes. Your eligibility depends on your local law and the regions we serve. We do not override local legal restrictions — check your jurisdiction before opening an account.

No. Every wallet linked to your account must be registered in your own name. Using a third-party bKash, Nagad or Rocket wallet is a breach of our account terms.

We notify you through your registered contact channel before material changes take effect. Continuing to use your account after that notice means you accept the updated terms.

Contact support via live chat or email, include your account reference number, and request a data summary. We will respond within the timeframe required by our retention policy.

We retain your records for the period required under our legal obligations. Once that period ends and there are no open disputes, your personal data is removed from active systems.

Payment-flow cookies help the bKash, Nagad and Rocket deposit screens load correctly. Blocking them through your browser settings may cause display issues on the payment step.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.